Q: How do you ensure product quality?

At Warmédélia, quality isn’t a step — it’s a standard.

Every product goes through rigorous quality checks before it leaves our studio. From the whipped texture of your body scrub to the shimmer finish of our gloss balms, we obsess over every detail to deliver skincare that feels as good as it looks.

We use only premium ingredients and high-quality packaging — because your skin deserves nothing less.

Whether it's a glass jar, satin pouch, or a signature scent, each piece is crafted to feel luxurious, last longer, and elevate your self-care.

We offer standard shipping across India — typically delivered within 5 to 7 business days.

As soon as you place your order, our team starts preparing your skincare treats with care. You’ll receive real-time updates at every stage:

• 📦 Order Confirmation

• 🚚 Shipping Notification

• 📬 Out for Delivery & Delivered Status

Q: How do I track my order?

Once your order ships, we’ll send you a tracking link via email or SMS so you can follow your package every step of the way — from our retro lab to your beauty shelf.

Your glow is on the way — and we make sure you’re never left wondering where your goodies are. 💌

We offer a 2-day return window from the day your order is delivered.

To be eligible:

• The product must be unused, unopened, and in its original condition

• All seals, tags, and packaging must remain intact

Because our skincare is made with love and care, we cannot accept returns for opened or used products due to hygiene reasons.

Q: Do you offer replacements?

Yes — we gladly replace items if they are:

• Damaged during transit

• Defective or wrong item received

If this happens, we’ve got you covered. Just email us at support@warmedelialesens.com with your order number and a photo/video of the issue.

Q: How do I start a return or request a replacement?

Email our support team within 2 days of delivery at:

📩 support@warmedelialesens.com

Include your order number and a clear description of your concern.

We’ll respond with return instructions or replacement confirmation.

Warmédélia Le Sens is dedicated to your joy and glow — and we promise to make things right.

Our customer service team is available Monday-Friday, 9am-5pm EST.

Contact us via email at support@warmedelialesens.com or WhatsApp us at (+91) 8295093830 for any questions or concerns.